Shipping policy

Firefly Harbor Shipping Policy

Where We Ship

Firefly Harbor currently ships to addresses within the United States. We hope to expand our shipping destinations in the future.

Shipping Rates

Standard shipping rates are calculated and displayed at checkout based on the products in your order.

Orders of $70 or more qualify for free standard shipping.

Any applicable taxes are calculated separately at checkout.

Processing and Delivery

Many Firefly Harbor products are made or prepared specifically for your order. Most orders are processed and prepared for shipment within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, standard delivery is typically 2–5 business days.

While these timeframes reflect our typical expectations, they are estimates rather than guaranteed delivery dates. Processing or carrier transit times may occasionally take longer, particularly during holidays, periods of high order volume, severe weather, or other unexpected disruptions.

Once a package has been transferred to the shipping carrier, its transit and delivery schedule is outside our direct control. If your order is significantly delayed or appears to be lost, however, please contact us at Orders@FireflyHarbor.com. We'll be happy to help investigate the shipment and determine the appropriate next steps.

Tracking Your Order

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow time for tracking information to update after a shipping label has been created.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you discover an error after placing your order, contact us immediately at Orders@FireflyHarbor.com.

We will make a reasonable effort to correct the address before fulfillment, but changes cannot be guaranteed once an order has entered production or shipment.

Firefly Harbor is not responsible for delays or failed deliveries resulting from incorrect or incomplete customer-provided address information.

Delayed or Missing Orders

Occasional carrier delays can occur after an order leaves the fulfillment facility.

If your order appears significantly delayed, lost in transit, or shows as delivered but cannot be located, please contact Orders@FireflyHarbor.com with your order number so we can help investigate.

For packages marked as delivered, we may ask you to first check with household members, neighbors, the carrier, or your local delivery office.

Multiple Shipments

Items within the same order may occasionally be produced or shipped separately. If this occurs, you may receive more than one package or tracking number and packages may arrive at different times.

Questions About Your Shipment

For help with an order or shipment, contact:

Firefly Harbor
Orders@FireflyHarbor.com

Please include your order number whenever possible so we can assist you efficiently.